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Flowers in Goblet
  • Do you deliver nationally?
    Yes, Chateau Kiana delivers preserved roses and chocolates nationally. However, our fresh flowers are delivered only to the Northern Virginia area. We take pride in ensuring the quality and freshness of our products, and by limiting fresh flower delivery to a specific area, we can guarantee their beauty and longevity upon arrival. For preserved roses and chocolates, we offer nationwide shipping to bring the elegance and indulgence of Chateau Kiana to customers across the country.
  • What areas do you deliver fresh flowers to?
    At Chateau Kiana, we are proud to deliver fresh flower arrangements to the Northern Virginia area, including the Chantilly and South Riding areas. We are committed to providing our customers with the highest quality of fresh flowers and exceptional service, so they can bring joy to their loved ones no matter the occasion. If you reside in these areas, you can trust us to hand-deliver the perfect floral arrangement to your doorstep.
  • Will my flower arrangement look exactly like the product picture?
    At Chateau Kiana, we strive to create beautiful arrangements that reflect the spirit of the product picture. However, due to the natural variations and seasonality of flowers, as well as regional availability, it may be necessary to make substitutions of equal or greater value. We guarantee that every effort will be made to maintain the "look and feel" of the arrangement, ensuring that it embodies the essence of the original design. Our team is committed to creating stunning and unique arrangements that captivate and inspire, using the freshest and highest quality flowers available.
  • How do I take care of my floral arrangement from Chateau Kiana?
    To ensure the longevity of your beautiful floral arrangement from Chateau Kiana, it's important to follow these care tips: - Keep the arrangement in a cool location, away from direct sunlight and drafts. - Trim the stems at an angle before placing them in a clean vase filled with fresh water and floral food. - Change the water every 2-3 days and re-trim the stems to maintain their ability to absorb water. - Remove any wilted or yellowing leaves to prevent them from contaminating the water. - Mist the flowers lightly with water to keep them hydrated, especially during drier weather. Following these simple care instructions will help you enjoy your floral arrangement from Chateau Kiana for as long as possible.
  • How do I cancel my order?
    To cancel your order, please call us at 202-909-3114. We understand that circumstances may change, and we are here to assist you with any order adjustments. Please note that we may not be able to process cancellations for orders that have already been prepared for delivery or are already in transit. Thank you for understanding.
  • What is Chateau Kiana's return/refund policy?
    As the purchaser of items, it is important to note that all sales at Chateau Kiana are final. However, we are committed to ensuring the satisfaction of our customers. If your item is damaged during shipping and its quality is affected, we will happily replace it. A photo of the arrangement should be submitted to info@chateaukiana.com. Due to the perishable nature of our products, we do not issue refunds. We strive to provide the highest quality floral arrangements and customer service, and we are here to assist you with any concerns you may have.
  • How does Chateau Kiana protect my personal information and data when I place an order?
    At Chateau Kiana, we take data privacy and security very seriously. When you place an order on our website, your personal information and data are protected through the use of SSL (Secure Sockets Layer) technology. This encryption technology ensures that all the information you provide, such as your name, address, and payment details, is securely transmitted and protected from unauthorized access. We never share or sell your personal information to third parties, and we are committed to maintaining the confidentiality and integrity of your data. Your privacy and security are our top priorities, and we want you to feel confident and reassured when shopping with us.
  • What happens if no one is home for delivery?
    Depending on the delivery location, if the recipient is not available at the time of delivery, we may contact the recipient to schedule a redelivery. If the recipient requests to leave the item at the door, the customer assumes all liability for this request. We cannot be held responsible for missing or faulty products if they are left at the recipient's door. It is always best to ensure that the recipient will be available to receive the delivery or to provide an alternative delivery address to avoid any issues.
  • What ingredients are used in your chocolate?
    At Chateau Kiana, we take great care in crafting our chocolates using only the finest quality ingredients. Our premium chocolate is made with high-quality cocoa, cocoa butter, sugar, and milk, resulting in a luxurious and indulgent flavor. We take allergens seriously and ensure that our chocolates are made in a facility free from peanuts. However, we want to be transparent that our chocolates may contain traces of hazelnut, pistachio, and other tree nuts. If you have any specific allergy concerns, please feel free to reach out to us for more detailed information.
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